Not all managed IT agreements are created equal.

Some provide proactive management of your technology. Others give you little more than a phone number to call when something breaks.

A good managed IT provider should not install antivirus software, manage a few computers, and disappear. Your provider should take responsibility for your entire technology environment, including your network, cybersecurity, backups, email, servers, firewall, website hosting, hardware, and everyday technical support.

Simply put, your managed IT provider should be your one-stop shop for business technology.

So, what should your agreement actually include?

The Essentials

Although every agreement will look different, these services are commonly included:

1. Business-class networking equipment: Reliable routers, switches, and wireless access points that are properly configured and maintained.

2 MDR antivirus: Professionally managed protection for your computers and devices.

3 Managed Detection and Response: Continuous monitoring to identify and respond to suspicious activity.

4 Local and cloud backups: Secure, monitored backups that help protect your business from hardware failures, ransomware, accidental deletion, and data loss.

5 Enhanced spam and phishing protection: Advanced email filtering that helps block malicious links, attachments, impersonation attempts, and fraudulent messages.

6 Hardware sales and setup: Assistance selecting, purchasing, installing, securing, and configuring your business technology.

7 Business email management: Support for Microsoft 365, Google Workspace, account administration, security, licences, and troubleshooting.

8 Web hosting: Reliable hosting supported by backups, security updates, performance monitoring, and technical assistance.

9 Technical support: Dependable remote and onsite help from someone who understands your business and its systems.

10 Server management: Ongoing monitoring, maintenance, updates, backups, and security for your servers.

11 Firewall management: Proper configuration, monitoring, updates, and maintenance of the firewall protecting your network.

One Provider for Everything

Your managed IT provider should be a one-stop shop for your technology.

When different vendors manage your network, cybersecurity, email, backups, and servers, solving even a simple problem can become complicated. Each vendor may blame someone else while your employees remain unable to work.

A comprehensive provider looks at your technology as one connected environment. This makes it easier to identify risks, solve problems, plan improvements, and keep everything working together.

Your Business Is Unique

The services listed above are common across the managed IT industry, but that does not mean every business needs the same package.

At Carsonix Inc., we custom tailor our solutions around your operations, existing technology, security risks, budget, and plans for growth. You receive the services that make sense for your business, not a generic package filled with unnecessary extras.

No Annual Contracts

We believe an IT provider should keep your business by continuing to perform, not because you are trapped in a long contract.

Carsonix Inc. provides services monthly, allowing you to make changes as your business evolves. All services can be cancelled at any time, for any reason, or for no reason at all, with 30 days’ notice.

This flexibility puts the responsibility on us to continue delivering responsive support, dependable service, and real value every month.

Your technology should help you run your business, not give you another problem to manage.

Carsonix Inc. manages your technology so you can manage your business.

Technology Solved!®